CIPC Contact Details: The Right Email for Every Query
Emailing the wrong CIPC address is the fastest way to wait weeks for nothing. Pick your issue below to get the right department email, CIPC’s official turnaround time and what to include.
By the Mitrend Accounting Services company secretarial team · Checked against CIPC’s own guidance on · Independent guide, not affiliated with CIPC
The CIPC call centre is 086 100 2472 (international +27 87 743 7000). CIPC’s head office is at the dti Campus, Block F (Entfutfukweni), 77 Meintjies Street, Sunnyside, Pretoria. Most issues should go to a specific department email: for example annualreturns2@cipc.co.za for annual returns, enqnamereservations@cipc.co.za for names, and resetpassword@cipc.co.za for customer code and password problems. Use the finder below for the full list.
Free tool on this page: “Which CIPC email?” finder ↓
Find the right CIPC email for your query
Choose what your query is about. Addresses and turnaround times are taken from CIPC’s published service standards.
Which CIPC email do I need?
Standard company or NPC registration (CoR15.1A / CoR15.1C)
Email: enqelectronicnewcompanies@cipc.co.za
CIPC turnaround: 1 working day on e-Services; BizPortal, bank, app and self-service terminals immediate
Manual registrations (customised MOI, public, SOC, Inc, external companies, CC conversions)
Email: enqmanualnewcompanies@cipc.co.za
CIPC turnaround: About 2–5 working days from tracking
Annual returns
Email: annualreturns2@cipc.co.za
CIPC turnaround: Filing is immediate; enquiries answered within about 5 working days
Tip: This address is for annual returns only, not BO, FAS or AFS queries.
MOI amendments, company address changes (CoR21.1), CC name changes
Email: enqmoiamendments@cipc.co.za
CIPC turnaround: Address changes take effect at least 5 working days after filing; CC name changes about 3 working days
Financial year end (CoR25), location of records (CoR22), CC address (CK2A)
Email: enqfyeandnamechange@cipc.co.za
CIPC turnaround: Year-end changes are immediate once directors provide OTPs
Liquidations (CoR40.1, CM26) and reinstatements (CoR40.5)
Email: enqliquidations@cipc.co.za
CIPC turnaround: Reinstatements immediate on payment; liquidation filings about 3 working days
Voluntary deregistration and objections
Email: enqderegistrations@cipc.co.za
CIPC turnaround: Submitted immediately after OTPs; finalisation takes about 4 months
B-BBEE certificates and domain names
Email: enqbeedomain@cipc.co.za
CIPC turnaround: Certificates issued immediately
Certified copies and paper-based disclosures
Email: disclosureenq@cipc.co.za
CIPC turnaround: Depends on the request
Tip: Put the company name and registration number in the subject line and include your customer code.
Customer code contact details and password resets
Email: resetpassword@cipc.co.za
CIPC turnaround: Depends on volumes
Tip: Send the contact-update form and a certified ID (not older than 3 months) from your NEW email address.
Foreign director / foreigner assurance
Email: enqforeignerassurance@cipc.co.za
CIPC turnaround: About 2 working days
Call centre: 086 100 2472 · International: +27 87 743 7000. Addresses from CIPC’s published service standards (checked 4 October 2026).
General CIPC contact details
| Call centre | 086 100 2472 |
|---|---|
| International callers | +27 87 743 7000 |
| Head office | the dti Campus, Block F (Entfutfukweni), 77 Meintjies Street, Sunnyside, Pretoria |
| Postal address | PO Box 429, Pretoria, 0001 |
| Online enquiries | cipc.co.za → Enquiries (logged queries are answered within about 8 working days) |
| Walk-in centres | Listed on cipc.co.za (self-service terminals are also available at selected locations) |
How to get a faster answer from CIPC
- One query, one department. Don’t copy every CIPC address; it slows everyone down.
- Put the registration number and company name in the subject line, plus the tracking number if you have one.
- Include your customer code, ID number and a phone number.
- Attach what the department needs: certified ID copies (not older than three months), resolutions and proof of payment.
- Check whether the job can be done online first. Most CIPC services are now automated and immediate on e-Services: director changes, annual returns, B-BBEE certificates, reinstatements and financial year-end changes.
- After the published turnaround time, escalate by logging an enquiry with your original reference.
Beware of CIPC scams
CIPC doesn’t phone you to demand payment for “outstanding penalties” into a private account, and its banking details only change by official notice on cipc.co.za. Pay CIPC only through e-Services, BizPortal or the bank account published on cipc.co.za, with your customer code as reference. Treat emails offering to “unblock” your company for an upfront fee with suspicion, and verify through the official channels above.
Frequently asked questions
What is the CIPC contact number?
The CIPC call centre number is 086 100 2472. International callers can use +27 87 743 7000.
Where is the CIPC head office?
At the dti Campus, Block F (Entfutfukweni), 77 Meintjies Street, Sunnyside, Pretoria. The postal address is PO Box 429, Pretoria, 0001.
What is the CIPC email for annual returns?
annualreturns2@cipc.co.za handles annual return enquiries. Beneficial ownership, FAS and AFS queries are handled by other units.
Which CIPC email do I use to reset my password?
resetpassword@cipc.co.za. Send the contact-update form and a certified ID copy from your new email address.
How long does CIPC take to respond?
Logged enquiries are answered within about 8 working days. Department emails typically respond within about 5 working days, while many e-Services transactions are processed immediately.
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